Have a look at the questions we are frequently asked by customers. Can't find the answer to your question? Then feel free to contact us.
Do you supply FSC ® accredited material?
Yes FSC ® certified material is available, along with all suitable documents should they be requested. Please make sure to request FSC ® material when placing your order, as other material may be used as a alternative otherwise.
How long will it take to receive my order?
All online orders that are made from our shop, are delivered via DHL Express and shipped the same day, if placed before 11:30am. The average time it takes to receive industrial sized orders of 1 tonne
+ can vary, dependant upon whether the desired material is in stock and how busy the machinery is at that time. A more accurate time scale can be given upon request, when an order is placed.
What gsm paper are you able to supply?
The material we stock at Loxwood ranges from 50gsm – 300gsm, we are more than happy to convert customer supplied paper down to 17gsm if required.
Do you deliver internationally?
Orders via our online store are for delivery to mainland UK only. However orders over 1 tonne are available for delivery actoss the UK and Europe. Carriage charge will vary dependant on the final destination of the order. Please contact us for a quote.
Are you able to supply samples of material?
A4 samples are available FOC, a postage fee may be required for any larger scale samples/trials.
Who should I contact if I have any questions?
Various ways of contacting us here at Loxwood are available on the ‘contact us’ tab on the website. One of the team will be more than happy to discuss any questions our customers may have.